Enterprise Management Engineer, Sr / Tier 1 Service Desk

Location: Springfield, VA
Job Location:
Springfield, VA (NGA New Campus East-NCE) or St. Louis, MO (NGA New Campus West-NCW)

Clearance Required:
Must be a U.S. Citizen and possess a current and active TS/SCI clearance granted by the Department of Defense or an Intelligence Community agency. Must be able to pass a Counterintelligence (CI) Polygraph.

Assured Consulting Solutions provides strategic and innovative solutions for customer needs across the business, technology, and organizational spectrum. As a member of our team, you will have the chance to work with customers that are both Government and industry leaders and technology innovators.

We are looking for a highly-motivated Senior Enterprise Management Engineer to join our team.

Responsibilities include, but are not limited to:
  • Functions as an administrator & tool developer for IT Service Management tool suite to enable capability enhancements and support customers directly
  • Ensures and maintains the integrity of the ITSM processes and data
  • Collaborates with customers (both IT and outside IT) to gather business and functional requirements, gather process data & information, and assist with process re-design, with the goal to enable ITSM tool use in a way meaningful to customers
  • Delivers ITSM tool solutions, participates in process audits, and helps interpret the findings
  • Works with customers to develop reports specific to their business units and needs
  • Facilitates internal customer use of the ITSM tool, including the handling of routine requests
  • Maintains current knowledge of relevant ITSM practices and technologies
  • Participates in continuous process improvement in all areas of IT
Required Qualifications:
  • Experience designing and implementing ITIL and operational processes, working with customers to leverage ITSM tool suite capabilities to solve business problems and with ITSM tool configuration and customization
  • DoD 8570 Compliance IAT I (SSCP, A+ CE, CCNA-Security, Network+ CE) with the appropriate Enterprise Desktop Support Technician computing environment certificate (currently MCIPT: Enterprise Desktop Support Technician on Windows 7) for the tools and devices supported

Education Qualifications:
Requires a Master's degree in Engineering, Computer Science, or a related field and at least ten (10) years of experience. Four (4) years of related experience may be substituted for a degree.

Years of Experience:
18+ years w/ High School Diploma
14+ years w/ Bachelor's Degree
10+ years w/ Master's Degree

Position Type: Full-Time

Shift: Day
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