Enterprise Management Engineer, Sr / Tier 1 Service Desk

Location: Springfield, VA
Education and Experience Required:
Requires a Bachelor's degree in Engineering, Computer Science, or a related field and at least ten (10) years of experience. Four (4) years of related experience may be substituted for a degree.

Clearance Required:
Must be a U.S. Citizen and possess a current and active Top Secret clearance with SCI access and CI Polygraph granted by the Department of Defense or an Intelligence Community agency

Job Location:
Springfield, VA (NGA New Campus East-NCE) or St. Louis, MO (NGA New Campus West-NCW)

Background:
A Federal Services information technology (IT) customer requires support of the enterprise IT environment. Under this contract, Assured Consulting provides direct assistance to the customer in IT services ranging from process engineering to systems administration with a core focus on customer engagement and satisfaction resulting in expedited throughput and deployment of mission based assets and services. 

Assured Consulting Solutions is seeking a highly motivated Enterprise Management Engineer, Sr. Job responsibilities will include, but are not limited to:
  • Functions as an administrator & tool developer for IT Service Management tool suite to enable capability enhancements and support customers directly
  • Ensures and maintains the integrity of the ITSM processes and data
  • Collaborates with customers (both IT and outside IT) to gather business and functional requirements, gather process data & information, and assist with process re-design, with the goal to enable ITSM tool use in a way meaningful to customers
  • Delivers ITSM tool solutions, participates in process audits, and helps interpret the findings
  • Works with customers to develop reports specific to their business units and needs
  • Facilitates internal customer use of the ITSM tool, including the handling of routine requests
  • Maintains current knowledge of relevant ITSM practices and technologies
  • Participates in continuous process improvement in all areas of IT
 
Job Requirements:
  • Experience designing and implementing ITIL and operational processes, working with customers to leverage ITSM tool suite capabilities to solve business problems and with ITSM tool configuration and customization
  • DoD 8570 Compliance IAT I (SSCP, A+ CE, CCNA-Security, Network+ CE) with the appropriate Enterprise Desktop Support Technician computing environment certificate (currently MCIPT: Enterprise Desktop Support Technician on Windows 7) for the tools and devices supported
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