Tier I SPOC IT Service Desk/Help Desk Support Specialist, Jr.

Location: Springfield, VA
Job Location:
Springfield, VA (NGA New Campus East-NCE)

Clearance Required:

Must be a U.S. Citizen and possess a current and active TS/SCI clearance granted by the Department of Defense or an Intelligence Community agency. Must be able to pass a Counterintelligence (CI) Polygraph.

Assured Consulting Solutions provides strategic and innovative solutions for customer needs across the business, technology, and organizational spectrum. As a member of our team, you will have the chance to work with customers that are both Government and industry leaders and technology innovators.

We are looking for a highly-motivated Help Desk Support Specialist to join our team.

Responsibilities include, but are not limited to:
  • Providing technical assistance and support to related computer systems, hardware and software
  • Running diagnostics programs, and isolating problems
  • Determining and implementing solutions
  • Creating Training Manuals
  • Training Enterprise computer users
  • Responding to email and chat messages from customers seeking support
  • Engaging with customers through the problem-solving process
  • Following up with customers to ensure resolution success
  • Running reports to determine reoccurring malfunctions
Required Qualifications:
  • Knowledge of IT industry best practices
  • Experience creating and managing trouble tickets utilizing an ITSM tool
  • Experience working and interacting with customers
  • DoD 8570 IAT II certification (GSEC, SSCP, CCNA-Security, Security+ CE) with appropriate computing environment certification (Enterprise Support Technician/MCITP) 
Degree Qualifications:
Requires a Bachelor’s degree in Engineering, Computer Science, or a related field with three (3) to ten (10) years of experience.

Years of Experience:
07-14 years w/ High School Diploma
03-10 years w/ Bachelor's Degree

Shift: Monday - Friday, 10AM-7PM
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