Job Location: NGA New Campus East (NCE), Springfield VA
Clearance Required: Must be a U.S. Citizen and possess a current and active TS/SCI clearance granted by the Department of Defense or an Intelligence Community agency. Must be able to pass a Counterintelligence (CI) Polygraph.
Assured Consulting Solutions provides strategic and innovative solutions for customer needs across the business, technology, and organizational spectrum. As a member of our team, you will have the chance to work with customers that are both Government and industry leaders and technology innovators.
We are seeking a highly motivated Help Desk/Support Specialist to join our team.
Responsibilities include, but are not limited to:
Provide technical assistance and telephonic support for Service Desk to Intel Customers
Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved
Help provide technical assistance and support for Workflow Management services
Monitor and support ticket workflows
Review, assign, reconcile and support the management of tickets throughout their lifecycle
Help coordinate with IT service providers and communicate outages and plans for recovery
High School and 5 years of customer service or
Bachelor’s degree and one year of Help Desk experience
IAT Level I 8570 Certification (Security+ CE)
Experience in hardware, software, networking systems, and in the setup, configuration, use and troubleshooting of computer systems.
Requires a Bachelor’s degree (in Computer Science or related field) or equivalent.
Years of Experience:
01+ years w/ Bachelor's Degree
05+ years w/ High School Diploma