Help Desk/Support Specialist, Jr.

Location: Springfield, VA
Date Posted: 07-29-2018
Job Location: NGA New Campus East (NCE), Springfield VA

Clearance Required: Must be a U.S. Citizen and possess a current and active TS/SCI clearance granted by the Department of Defense or an Intelligence Community agency. Must be able to pass a Counterintelligence (CI) Polygraph.

Assured Consulting Solutions provides strategic and innovative solutions for customer needs across the business, technology, and organizational spectrum. As a member of our team, you will have the chance to work with customers that are both Government and industry leaders and technology innovators.
We are seeking a highly motivated Help Desk/Support Specialist to join our team.

Responsibilities include, but are not limited to:
  • Provide technical assistance and telephonic support for Service Desk to Intel Customers
  • Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved
  • Help provide technical assistance and support for Workflow Management services
  • Monitor and support ticket workflows
  • Review, assign, reconcile and support the management of tickets throughout their lifecycle
  • Help coordinate with IT service providers and communicate outages and plans for recovery

​Required Qualifications:
  • High School and 5 years of customer service or
  • Bachelor’s degree and one year of Help Desk experience
  • IAT Level I 8570 Certification (Security+ CE)

Desired Qualifications:
  • Experience in hardware, software, networking systems, and in the setup, configuration, use and troubleshooting of computer systems.

Education Qualifications:
Requires a Bachelor’s degree (in Computer Science or related field) or equivalent.

Years of Experience:
01+ years w/ Bachelor's Degree
05+ years w/ High School Diploma

Position Type: Full-Time

Shift: Day
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